Terms of Business.

1. About these terms

These terms apply to website design, development and related services supplied by WDSW (Web Design Solutions Wales), a web design studio based in Llanelli. In these terms, “we”, “us” and “WDSW” mean the studio, and “you” means the client identified in the quotation.

Your project is governed by these terms together with the accepted quotation and written scope. If they conflict, the quotation or scope takes priority for the project-specific point it addresses. These terms do not limit any rights that cannot legally be limited.

2. Quotations and forming a contract

A quotation explains the proposed work, price, payment stages and any stated period for which it remains open. A contract is formed when you accept the quotation in writing and pay any booking payment it requires, unless the quotation expressly says otherwise.

Website package prices shown on this website are starting points. The accepted quotation and written scope set the final price and the work included. An enquiry, meeting or draft proposal does not by itself commit either party to a project.

3. Scope and your responsibilities

The written scope records the agreed pages, functionality, content responsibilities, services and deliverables. You are responsible for supplying the content, decisions, access and consolidated feedback reasonably needed to complete the work.

You confirm that you have permission to supply and use any text, images, logos, fonts, data or other materials you give us. You remain responsible for their accuracy, legality and any sector-specific approvals or statements required for your business.

4. Prices, payment and third-party costs

The standard payment structure is 50% to book the project and 50% before launch or final transfer. Larger e-commerce or bespoke projects may instead use 40% to book, 30% at an agreed development milestone and 30% before launch or final transfer. Your quotation confirms the structure that applies.

Invoices are payable by the dates stated on them. If a payment becomes overdue, we may pause work after giving reasonable notice. The delivery timetable will move to reflect the pause and the project’s new place in the schedule.

Domain registration, email, hosting, website platforms, payment providers, apps, extensions and other subscriptions are client costs unless the quotation expressly includes them. Third-party prices and terms may change independently of WDSW.

5. Timing and project delays

We will agree a timetable or delivery stages where appropriate and provide the services with reasonable care and skill. Dates depend on receiving the agreed content, access, approvals, feedback and payments on time.

If something outside either party’s reasonable control affects delivery, we will explain the effect and agree a sensible revised plan. A delay caused by missing client information or feedback may move the delivery date.

6. Revisions and changes

Each website package includes two structured design-revision rounds and one final content-correction round unless the quotation says otherwise. Feedback should be gathered and supplied together for each round.

Correcting a fault in our work does not use a revision round. New pages, features, changed functionality or other work outside the agreed scope may affect the price and timetable and will be agreed separately before that work begins.

7. Approval, launch and handover

You are responsible for reviewing the staging website and confirming that the design, content and agreed functionality are approved for launch. Launch or final transfer also depends on the final payment and any required accounts, access, legal information and third-party approvals being in place.

Handover includes the agreed accounts and assets, ordinary editing or publishing guidance, and a record of known recurring costs. A build-and-handover project does not include ongoing maintenance, content administration or technical support unless this is separately agreed in writing.

8. Ownership and licences

You retain ownership of materials you supply. Once all project invoices are paid, you own or control the client accounts and the final project deliverables identified for transfer in the quotation or scope.

Third-party software, themes, fonts, stock assets, platforms and services remain subject to their own licences. WDSW retains ownership of pre-existing tools, reusable code, working methods and know-how, while granting any licence reasonably needed to use the completed website as agreed.

We will only publish your name, logo, screenshots, review or project details in our portfolio where you have authorised us to do so. Any agreed confidential information remains confidential.

9. Platforms and third-party services

We may help configure services such as domains, hosting, email, content-management systems, analytics, payment providers or booking tools. Approval, availability, security, pricing and continued operation of those services remain controlled by their providers.

We cannot promise a particular search position, amount of traffic, number of enquiries, sales result or uninterrupted operation of a third-party service. Where an account is part of the agreed handover, it should be created in or transferred to your control.

10. Cancellation and ending a project

You may end the project by giving written notice. You will pay for work reasonably completed up to that point and any non-refundable third-party costs committed with your approval. Any remaining payment for work not completed will be returned or will not become due, as appropriate.

We may end or pause the project if an invoice remains unpaid, required cooperation is persistently withheld, or the project would require unlawful or unethical work. Except where immediate action is reasonably necessary, we will explain the problem and give you a reasonable opportunity to put it right.

If you are acting as a consumer and the contract is agreed at a distance, you may have a legal 14-day cancellation right. If you expressly ask us to begin during that period and later cancel, you may need to pay a proportionate amount for work already carried out. Your statutory rights are not affected.

11. Responsibility and liability

Nothing in these terms excludes liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing limits a consumer’s statutory rights.

For business clients, WDSW is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses caused by inaccurate client materials, unauthorised changes, client-controlled accounts, or a failure of a third-party service outside our reasonable control.

You are responsible for keeping account credentials secure, following the security and backup guidance supplied at handover, and maintaining the website after handover unless ongoing work is separately agreed.

12. Privacy

We use personal information to respond to enquiries and deliver agreed work as described in our Privacy Notice. Each party remains responsible for the personal information it controls and for meeting any data-protection obligations that apply to its part of the project.

13. Questions, complaints and disputes

If you have a concern, please contact us promptly so we can understand it and try to resolve it. Email daf@wdsw.co.uk or call 01554 788141.

These terms and each project contract are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer has to bring a claim elsewhere.

14. Changes to these terms

The version supplied or available when you accept a quotation applies to that project. Updating this public page does not retrospectively change an existing contract unless both parties agree the change in writing.